New to tech?
Start with IT Essentials.
Build everyday digital confidence first. This foundation is a prerequisite pathway, not a specialist career.
How to use this pathway: move through the modules in order, practise each skill on your own device, and use the operating-system resources that match you. You can learn both Windows and macOS whenever useful.
1. Understanding Computers
Recognise the parts of a computer and what each one does.
What you will recognise and practise
- Desktop vs laptop
- CPU, RAM and storage
- Keyboard, mouse and monitor
- USB devices and common ports
- Webcams, printers, headphones and external drives
Free resources
2. Operating Systems
Navigate Windows or macOS confidently without locking into one system.
What you will recognise and practise
- Desktop, Start menu and Dock
- Windows and applications
- Install and uninstall software
- Settings and screenshots
- Copy, paste and keyboard shortcuts
Free resources
3. Files & Digital Organisation
Keep local and cloud files understandable, portable and backed up.
What you will recognise and practise
- Files, folders and extensions
- Downloads, documents and images
- ZIP files
- Google Drive and OneDrive concepts
- Backups
Free resources
4. Internet Basics
Browse, communicate and manage accounts safely.
What you will recognise and practise
- Browsers, URLs, search and tabs
- Downloads and uploads
- Email and online accounts
- Passwords and MFA
- Phishing awareness and safe browsing
Free resources
5. Word & Document Skills
Create clear professional documents and a basic CV.
What you will recognise and practise
- Create and format documents
- Headings and tables
- Images
- Save and organise
- Export to PDF
Free resources
6. Excel & Spreadsheet Basics
Organise simple datasets and perform introductory calculations.
What you will recognise and practise
- Rows, columns and cells
- Formatting and tables
- Sort and filter
- SUM and AVERAGE
- Basic charts and CSV files
Free resources
7. PowerPoint & Presentations
Build and deliver a simple professional presentation.
What you will recognise and practise
- Slides and layouts
- Text, images and charts
- Speaker notes
- Presentation mode
- Clear visual hierarchy
Free resources
8. Digital Communication
Work with the communication tools used by modern teams.
What you will recognise and practise
- Professional email
- Calendars
- Video meetings
- Teams, Zoom and Slack concepts
- File sharing
Free resources
9. Developer & Tech Readiness
Recognise essential technology concepts before specialising.
What you will recognise and practise
- Programming, terminals and code editors
- Git and GitHub
- Servers and databases
- APIs
- Cloud computing
Free resources
Ready to choose a direction?
Explore career paths or take the assessment to find a path that fits how you work.